Symptom : Tinted or blonde hair turns a green colour after swimming.

Diagnosis
Levels of copper in the pool are too high. It may be that the water is too acidic (low pH) and that this is corroding the fittings of the heater. Alternatively you may be over-using algicides that are copper-based.

Cure
Your local pharmacist should be able to recommend a shampoo to restore the hair's original colour

Prevention
Use copper-based algicides more sparingly. Raise the pH of the water using soda ash.

Problems with the water in your pool, spa or hot tub can cause a host of effects. Please check your water regularly.

Swimming Pool Problems
It is very difficult to make one definite diagnosis when faced with symptoms of swimming pool water problems. You should use other evidence when considering what to do (e.g. test results) and go with the one you think is most likely.

Symptom : Black Spots

Diagnosis
These are caused by black algae.

Cure
Unfortunately, black algae is very tenacious and will require quite a bit of effort to remove. For minor problems, try persistant brushing combined with a good black algaecide. You will also need to clean the filter thoroughly. If the problem is more major, you may need to drain the pool and chlorine wash.

Symptom : Cloudy / Milky Discolouration

Diagnosis (1)
Dirt or bather pollution in water suggesting inadequate filtration

Cure (1)
Backwash the filter and raise free chlorine levels to around 10 parts per million using unstabilised chlorine. Polish water by adding a clarifier.

Diagnosis (2)
You are using stabilised chlorines and there is too much stabiliser in the water. This causes the chlorine to take longer to kill micro-organisms and so they build up and give a haziness to the water.

Cure (2)
Lower levels of stabiliser by replacing some of the water – either by performing an extra large backwash or by draining to waste. Then top up with fresh mains water. Superchlorinate by raising free chlorine levels to around 10ppm using unstabilised chlorine.

Diagnosis (3)
The filter is ineffective or has become blocked.

Cure (3)
Check the sand and replace if necessary (or get your dealer to do this.) If the sand particles have become coated in calcium (this happens mainly in hard water areas), the filter is not blocked and everything else seems fine, sharpen the sand with a filter cleanser.

Diagnosis (4)
Fine suspended particles in water that are formed as dissolved hardness salts transform to small solid particles by a process called precipitation. This is probably a result of a high pH or alkalinity.

Cure (4)
Lower the pH using dry acid until an adequate reading is obtained.

Symptom : Cloudy Green

Diagnosis
Algae is present in the water. This suggests that chlorine levels have dropped too low or it has become ineffective.

Cure
Shock dose with unstabilised chorine to kill the algae (10ppm for green tints, 25ppm if the bottom of the pool is not visible.) Brush off remaining algae on pool surface (including underwater lighting and step ladders.) Wait 24 hours. Backwash filter to clear out dead algae. Use water clarifier to remove haziness.

Prevention
Maintain chlorine levels at around 3 ppm. Use an algicide (or chlorine with added algicide) regularly if algae becomes a big problem.If you are using stabilised chlorine and testing indicates adequate levels of chlorine but you are still getting algae, see Diagnosis 2 above

Symptom : Rusty red coloured water

Diagnosis
Pipes or other steel/iron-containing fittings in the circulation system are being corroded by a high water acidity (low pH level.) The corroded particles are then oxidised by chlorine shock doses and this causes rust.

Cure
Act quickly to prevent the liner being stained and other damage. Contact your pool dealer / installer and see whether you can drain down and replace the water all at once or whether you need to use progressive dilution. Use a good liner and tile cleaner to remove any rust stains.

Prevention
Replace the offending metal fittings with PVC or copper. Ensure that the water has a pH and total alkalinity level within recommended limits.

Symptom : Sore throat, skin irritation and stinging eyes.

Diagnosis (1)
The pH level of the water is too high (alkaline) or too low (acidic).

Cure (1)
Aim for a pH of around 7.4. Use dry acid to lower the pH or soda ash to raise the pH.

Diagnosis (2)
High levels of combined chlorine (chloramines). An unpleasant “chlorine” smell tends to accompany this problem. Perform a DPD no3 test and check the results.

Cure (2)
Superchlorinate the pool (up to 10ppm free chlorine) in order to break down the chloramines.

Prevention (2)
Ensure that combined chlorine forms no more than 1/3 of the total chlorine in the pool.

Diagnosis (3)
You are using a detergent that is not chlorine compatible, for example to remove tide-marks or to clear pool sides. Some detergents react with the chlorine and these reactions can cause irritation to the skin and eyes. Traces of soaps and shampoos (from bathers) can cause similar reactions. Superchlorinate to ensure that all of the detergent(s) has/have reacted away.

Prevention (3)
Switch to cleaners that are compatible with chlorine or clean manually.

Diagnosis (4)
You are using the pool whilst sweaty or wearing makeup. Perspiration and cosmetics both contain nitrogenous compounds which react with free chlorine.

Prevention (4)
Have a thorough wash or shower before entering the pool.

Symptom : Tinted or blonde hair turns a green colour after swimming.

Diagnosis Levels of copper in the pool are too high. It may be that the water is too acidic (low pH) and that this is corroding the fittings of the heater. Alternatively you may be over-using algicides that are copper-based.

Cure Your local pharmacist should be able to recommend a shampoo to restore the hair's original colour

Prevention Use copper-based algicides more sparingly. Raise the pH of the water using soda ash.

Swimming Pool Problems It is very difficult to make one definite diagnosis when faced with symptoms of swimming pool water problems. You should use other evidence when considering what to do (e.g. test results) and go with the one you think is most likely.

Symptom : Black Spots

Diagnosis These are caused by black algae.

Symptom : Cloudy / Milky Discolouration

Diagnosis (1) Dirt or bather pollution in water suggesting inadequate filtration

Cure (1) Backwash the filter and raise free chlorine levels to around 10 parts per million using unstabilised chlorine. Polish water by adding a clarifier.

Diagnosis (2) You are using stabilised chlorines and there is too much stabiliser in the water. This causes the chlorine to take longer to kill micro-organisms and so they build up and give a haziness to the water.

Cure (2) Lower levels of stabiliser by replacing some of the water – either by performing an extra large backwash or by draining to waste. Then top up with fresh mains water. Superchlorinate by raising free chlorine levels to around 10ppm using unstabilised chlorine.

Diagnosis (3) The filter is ineffective or has become blocked.

Cure (3) Check the sand and replace if necessary (or get your dealer to do this.) If the sand particles have become coated in calcium (this happens mainly in hard water areas), the filter is not blocked and everything else seems fine, sharpen the sand with a filter cleanser.

Cure (4) Lower the pH using dry acid until an adequate reading is obtained.

Symptom : Cloudy Green

Diagnosis Algae is present in the water. This suggests that chlorine levels have dropped too low or it has become ineffective.

Prevention Maintain chlorine levels at around 3 ppm. Use an algicide (or chlorine with added algicide) regularly if algae becomes a big problem.If you are using stabilised chlorine and testing indicates adequate levels of chlorine but you are still getting algae, see Diagnosis 2 above